01
Acceptance of Agreement & Eligibility
Welcome to ASR.RAJ ("we," "us," "our," or the "Company"), Bangladesh's premier multi-category eCommerce and lifestyle destination. These Terms and Conditions constitute a legally binding agreement between you ("Customer," "User," or "You") and ASR.RAJ regarding your access to and use of the asrraj.com website, mobile applications, and all associated services.
By accessing, browsing, creating an account, or purchasing products on our platform, you acknowledge that you have read, understood, and agreed to be governed by these Terms and Conditions, alongside our Privacy Policy, Return & Refund Policy, and Shipping Policy.
Legal Capacity: You must be at least 18 years of age or possess legal parental/guardian consent to make purchases on ASR.RAJ. If you are using our services on behalf of an entity or business, you represent and warrant that you hold full authorization to bind that entity to these Terms.
02
User Account, Security & Verification
To access personalized services, order tracking, and promotional benefits, you may create an account on ASR.RAJ. You agree to provide true, accurate, current, and complete registration details.
You are solely responsible for maintaining the confidentiality of your login password, OTP tokens, and restricting unauthorized device access.
All accounts and orders are authenticated via real-time SMS OTP verification to safeguard against unauthorized order submissions.
Creating multiple accounts to exploit vouchers, promotional discounts, or referral programs is strictly prohibited and subject to account closure.
ASR.RAJ reserves the right to suspend or terminate accounts involved in fraudulent activities, repeated abusive cancellations, or policy violations.
03
Product Catalog, Pricing & Inventory Accuracy
We strive to provide accurate product descriptions, high-resolution imagery, technical specifications, and real-time inventory counts. However, technical variances and stock dynamics may occasionally occur:
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✓Bangladeshi Taka (BDT ৳) Pricing: All product prices are quoted in Bangladeshi Taka (BDT ৳) and are inclusive of all statutory government VAT/taxes unless explicitly noted otherwise.
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✓Color & Display Representation: Product photographs are taken in professional studio lighting. Actual colors, textures, and finishes may slightly vary depending on your device screen calibration.
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✓Pricing Corrections & Glitches: In the rare event of a typographical pricing error or inventory glitch, ASR.RAJ reserves the right to cancel the affected order and issue an immediate 100% refund prior to dispatch.
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✓Promotional Offers & Flash Sales: Discount coupons, flash sale prices, and bundled offers are subject to limited availability, specific validity windows, and cannot be stacked unless specified.
Zero Hidden Fee Guarantee
What you see on the checkout screen is the exact total you pay. No secret handling fees, packaging surcharges, or hidden processing costs will ever be added to your invoice.
04
Order Placement, Verification & Cancellations
Every order placed on ASR.RAJ undergoes a structured fulfillment workflow designed to ensure speed, accuracy, and customer safety:
1
Order Placement
Instant digital invoice generated with unique Order ID (e.g. ORD-2026-XXXX) sent via SMS and Email.
2
Automated Verification
Address validation and automated or phone verification for Cash on Delivery orders.
3
Quality Check & Packing
Item inspected for flawless condition, barcode tagged, and packaged in tamper-evident materials.
4
Courier Handover & Tracking
Dispatched to trusted courier with live tracking link delivered directly to your phone.
Order Cancellation Guidelines:
- Before Dispatch: You may cancel any order free of charge from your Account Dashboard or by contacting customer support before the parcel is handed to the courier.
- After Dispatch: Once a parcel is with the courier service, cancellation is no longer possible in transit. You may utilize our standard 7-Day Return Policy upon receipt.
- Prepaid Orders: If a prepaid order is cancelled before dispatch, your full payment will be refunded to your original payment channel within 24 to 48 hours.
05
Payment Methods, Gateways & Security
ASR.RAJ supports a wide range of verified, frictionless, and military-grade secure payment methods across Bangladesh:
Bank-Grade PCI-DSS Compliance: All card and digital transactions are processed through SSL-encrypted, PCI-DSS Level 1 certified gateway partners. ASR.RAJ never collects, stores, or has access to your debit/credit card numbers or CVV/PIN codes.
Cash on Delivery (COD)
Pay cash to the delivery courier agent at your doorstep upon receiving your parcel anywhere in all 64 districts.
Mobile Financial Services (MFS)
Instant, seamless payments via bKash, Nagad, Rocket, and Upay with zero transaction processing fees.
Debit / Credit Cards & EMI
Visa, Mastercard, American Express, UnionPay, with 0% EMI installment plans available on eligible partner banks.
Internet Banking & Wallets
Direct bank transfer via CityTouch, BRAC Bank, Islami Bank, EBL Skybanking, and ASR.RAJ Wallet credits.
06
Nationwide Shipping, Logistics & Inspection
We operate an expansive logistics network delivering to every union and district across Bangladesh with transparent delivery schedules:
| Coverage Region | Estimated Delivery | Standard Fee | Special Service |
|---|---|---|---|
| Dhaka Metro City | 24 to 48 Hours | ৳60 BDT | Same-Day Delivery (Select Areas) |
| Dhaka Suburbs (Savar, Gazipur, Narayanganj) | 1 to 3 Business Days | ৳100 BDT | Express 24h Available |
| Nationwide (All Other 63 Districts) | 2 to 4 Business Days | ৳120 BDT | Standard Fast Courier |
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✓Doorstep Parcel Inspection: For Cash on Delivery parcels, you are encouraged to check the external tamper-proof seal in the presence of the delivery courier before accepting the package.
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✓Damaged in Transit Protocol: If the outer packaging shows clear signs of severe transit damage or tampering, do not accept the parcel. Inform customer support immediately for an instant free replacement.
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✓Failed Delivery Attempts: Couriers will attempt delivery up to 3 times. Please ensure your contact phone is reachable to prevent automated return-to-origin.
07
7-Day Return, Replacement & Refund Policy
Your complete satisfaction is our highest priority. If you receive an item that is damaged, defective, materially different, or incorrect, our straightforward return framework protects you:
| Refund Channel | Turnaround Time | Fulfillment Details |
|---|---|---|
| bKash / Nagad / Rocket | 24 – 48 Hours | Direct to customer MFS wallet upon item inspection approval. |
| Debit / Credit Card | 3 – 5 Business Days | Reversal to issuing bank account as per standard banking protocol. |
| ASR.RAJ Store Credit / Voucher | Instant (0 Minutes) | Instantly credited with 100% validity for future purchases. |
| Cash on Delivery Orders | 24 – 48 Hours | Transferred via chosen bKash/Nagad or bank account upon return verification. |
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✓7-Day Return Window: Return requests must be initiated within 7 calendar days from the date of package delivery.
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✓Eligible Item Condition: Items must be unused, unwashed, with all original tags, warranty cards, user manuals, and brand packaging intact.
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✓Non-Returnable Categories: For health and hygiene reasons, innerwear, swimwear, cosmetics/skincare with broken seals, and digital gift cards cannot be returned.
08
Intellectual Property, Trademarks & Ownership
All content on ASR.RAJ is protected by the Copyright Act and Trademark Laws of Bangladesh as well as international intellectual property conventions:
The ASR.RAJ name, monogram, custom typography, brand graphics, and slogans are registered intellectual property of ASR.RAJ.
All original studio photography, lifestyle banners, 3D renderings, and catalog layouts are proprietary assets.
The website code, UI design tokens, database architecture, and proprietary algorithms are protected against unauthorized copying.
Using automated bots, web scrapers, spiders, or data mining tools to extract product data or pricing without written consent is strictly prohibited.
09
Prohibited Conduct & Fair Usage Rules
To maintain a safe, trusted, and lawful marketplace for all users, you agree not to engage in any of the following prohibited actions:
Enforcement & Legal Remedies: Violations of fair usage rules may result in immediate order cancellation, account termination, forfeiture of loyalty rewards, and referral to law enforcement authorities under the Digital Security Act.
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✕Placing fraudulent, fictitious, or speculative orders with no intent of accepting delivery.
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✕Exploiting software vulnerabilities, discount glitches, voucher stacking bugs, or referral loopholes.
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✕Submitting defamatory, obscene, harassing, or false reviews, ratings, or customer support complaints.
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✕Attempting unauthorized access to our servers, user accounts, API endpoints, or database infrastructure.
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✕Impersonating ASR.RAJ employees, brand representatives, sellers, or other customers.
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✕Reselling purchased products commercially under false claims of official dealership without authorization.
10
Warranty Terms, Disclaimers & Limitation of Liability
We stand behind the quality of every product sold on our platform and provide genuine warranty support:
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✓Official Brand Warranties: Products accompanied by manufacturer warranties (e.g. Electronics, Gadgets, Appliances) will be serviced directly through authorized brand service centers with our full support.
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✓Platform Disclaimer ("As-Is"): While we aim for 99.9% uptime and perfection, the website and its services are provided on an "as is" and "as available" basis without warranties of uninterrupted service.
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✓Force Majeure Events: ASR.RAJ shall not be held liable for delivery delays or performance failures resulting from natural disasters, severe weather, nationwide transport strikes, network outages, or civil emergencies.
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✓Financial Liability Cap: To the maximum extent permitted by applicable law, ASR.RAJ's total liability arising out of any order or dispute shall not exceed the actual amount paid by you for the specific item in question.
11
Dispute Resolution, Governing Law & Jurisdiction
We believe in fairness, transparency, and amicable resolutions for any disagreement that may arise:
Before taking formal legal action, parties agree to notify our legal desk in writing and engage in good-faith negotiations for a minimum of 14 business days.
These Terms and Conditions shall be governed by, construed, and enforced in accordance with the substantive laws of the People's Republic of Bangladesh.
Any unresolved dispute or litigation arising from this agreement shall be subject to the exclusive jurisdiction of the competent civil courts located in Dhaka, Bangladesh.
If any provision of these Terms is found to be invalid or unenforceable, that specific clause shall be severed without affecting the validity of the remaining provisions.
12
Policy Amendments & Legal Contact Desk
We may periodically update these Terms to reflect changes in our services, statutory regulations, or customer feedback. Material changes will be highlighted with a revised effective date.
Compliance Email
legal@asrraj.com
Response within 24 business hours
Customer Helpline
+880 1700-000000
Sat – Thu: 9:00 AM – 10:00 PM
Registered Headquarters
House 42, Road 11, Banani, Dhaka-1213
Bangladesh
Frequently Asked Legal Questions
Quick answers to common buyer and policy questions
Once an order is handed over to the courier and in transit, it cannot be cancelled mid-route. However, you can use our 7-Day Hassle-Free Return Policy once the parcel arrives at your address.
Notify our support team within 7 days of receiving the package with photo/video proof. We will arrange a free reverse pickup and dispatch an immediate brand-new replacement or full refund.
You have the full right to verify the external parcel seal and condition upon arrival. If the tamper-proof seal is broken, you can refuse the package on the spot.
All prices listed on ASR.RAJ are inclusive of government VAT and statutory taxes. What you see at checkout is the exact final amount you pay.
If cancelled before dispatch, digital refunds via bKash, Nagad, or Rocket are processed within 24 to 48 hours. Bank card reversals usually take 3 to 5 business days.
Dedicated Compliance Support
Have questions regarding our terms or ordering?
Our legal compliance officers and 24/7 customer support team are always available to help you.